Taylor Angell

820 Monroe Blvd #82, Ogden, Utah, 84404 

801-603-3291   taylor_angell@ymail.com

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Professional Experience

ELWOOD STAFFING: GENCO/HERSHEY’S Ogden, Utah-(801)393-9077

Sanitation-Temporary Assignment May 2014-Present

·   Maintains cleanliness of warehouse according to GMP standards by performing specific daily tasks

·   Drove floor scrubber across warehouse to sweep and scrub concrete floors

·   Daily use of single jack forklift or counter balance forklift to haul away, wood, trash, cardboard, and plastic to designated receptacles.

·   Complies with HACCP requirements

·   Uses trash compactor in a safe manner to dispose of garbage properly

·   Use of plastic and cardboard bailers daily to recycle and occasionally make bales safely

·   Responds to other employees/crew to spills for cleanup

·   Perform special projects as needed by warehouse lead

·   Use of small hand tools and utility knives to perform daily tasks

·   Daily use of Safety training, OSHA, and knowledge of Safety Data Sheets  to perform necessary functions

 

ROTECH HEALTHCARE Roy, Utah- (801)917-3800

Clerical Support/Patient Account Manager April 2013-May 2014

 

·   Request Authorizations

·   Provided coverage for Cash Posting and Collections teams.

·   Process health claims using web programs in WebMD, Emdeon, IMBS/AS400, Eintake, Eforms

·   Confirmed orders and scripts followed Medicare guidelines for WOPD in Eintake

·   Use of multiple Federal, and private insurance websites.

·   Knowledge of various guidelines pertaining to the DME or O2 supplies used by the patient, the state they are residing in and the insurance coverage they have.

·   Constant use of multiple books, binders, computer, charts, and EOB’s, all at once while processing a claim.

·   Confirm patient eligibility with payers.

·   Performed QA for orders and claims, and worked Held Item codes and rejects

·   Processing claims by use of binders, according to specific guidelines we are given for multiple insurances.

·   Pulling charts, working with bank management team and collectors.

 

 

INTERMOUNTAIN PAIN & INJURY Taylorsville, Utah- (801)888-6990

Receptionist May 2012 – April 2013

·   Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

·   Insurance verifications and prior authorizations.

·   Answer telephones, direct calls to appropriate staff and take messages.

·   Communicate with clients and employees, to answer questions, disseminate or explain information, take orders, and address complaints.

·   Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

·   Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

 

OTIS SPUNKMEYER Ogden, Utah- (801)334-6695

Customer Service Agent/Administrative Assistant April 2010 - September 2011

·   Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

·   Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

·   Check to ensure that appropriate changes were made to resolve customers' problems.

·   Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

·   Explain products or services and prices, and answer questions from customers.

·   Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

·   Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

·   Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

·   Handled inbound and outbound calls and entered orders received via fax, email, and voicemail.

Education

NUAMES High School Layton, Utah

·   Graduated: May 23, 2008

Ogden-Weber Applied Tech College Ogden, Utah

·   Enrolled July 2014

·   Studying Medical Coding

Additional Skills

·   Customer Service

·   Medical Claims, Billing, some ICD-9 coding experience

·   Understanding use and key operations in a DAS program

·   Health insurance knowledge

·   Call Center Service Operations

·   Complaint Handling/Dispute Resolution

·   Sales Lead Generation

·   Data Entry/ Records Management

·   Multiline Phone Use

·   Some SAP/CRM experience

·   MS Word, Excel, Powerpoint, Outlook, Internet Explorer, Google Chrome, Mozilla Firefox and Works Word

·   Certified heavy equipment and multiple style forklift operator

·   Current Utah Food Handler’s Permit July 2014